Support

Something not working, or a question about your recordings.

Write to hello@monote.me. One person reads it, so it may take a day or two, but it is read.

If you paid and Pro did not arrive

In the app: Settings → Subscribe → Restore a purchase. That asks the App Store what you already own and applies it to this phone. Nothing is charged again.

If it still says Free afterwards, write to hello@monote.me. You have been charged and you should not have to argue about it.

If a recording came back empty

The most common cause is that the microphone was blocked. Check Settings → MoNote → Microphone on your phone. If the app said it heard nothing but you know you spoke, the recording is still on your phone and will be sent again the next time you have signal.

If it got your words wrong

Edit the note. What you type replaces the summary; the original recording and the words you actually said are kept either way, and nothing you correct is sent anywhere to train anything.

Taking a copy out

Settings → take it out as text. Everything you have recorded, as plain text you can keep, send on, or paste anywhere. You do not need to ask us for it.

Deleting everything

Settings → delete everything, then tap it once more to confirm. That removes your notes, your recordings and the record of your device from our servers. It is immediate, it cannot be undone, and you do not need a reason.

If you would rather we did it, or you want to ask what we hold, write to privacy@monote.me — the address in the Privacy Policy. Requests are answered within one month.

What MoNote is not

It records what was said and reads it back. It does not diagnose, interpret, or give advice, and it is not a medical device. If you are worried about something you have recorded, that is a question for your doctor.